DeloitteDeloitte have published their health care outlook for 2018. Interesting to see the references to listening to patients to improve patient experience, for example, on page 23:

“Leveraging social media to improve patient experience: Social media offers health care organizations a potentially rich source of data to efficiently track consumer experiences and population health trends in real time, much more efficiently than current approaches.”

And imagine if you could also listen to healthcare professionals, patient forums and other online sources. Then combine what is heard into one, co-ordinated view. 7i Group’s CLARITY solution can be tailored to provide this full picture.