We are delighted that our ‘Voice of the Patient’ project, in collaboration with Sunderland GP Alliance, has been rated Outstanding by England’s Care Quality Commission in their January 2020 inspection.
We saw one area of outstanding practice:
The provider was committed to empowering people who used the service to have a voice. They had devised a software solution to collect patient feedback and this was beginning to shape the way services were delivered. In particular, women’s services such as cervical smears were being piloted as a result of the feedback received.